The revised,
Introduction to Business Analysis

Every career should have the advantage of a great foundation. And now yours can.

Course overview

Get your career started

Introduction to Business Analysis is all about getting you moving on day one as a new business analyst.

Designed to address the key responsibilities of new business analysts, this course focuses on how to work with stakeholders and the modelling and documentation of requirements.

Ideal for new starters

Whether you’re changing career or are wanting to reinforce what you’ve learnt on the job, this course provides covers the core knowledge, skills and techniques for entry level business analysts.

Be recognised internationally

This course is accredited by the International Institute of Business Analysis the preeminent international professional organisation for business analysts.

Aligned with the IIBA’s BABOK® version 2, you’ll receive what represents the latest industry knowledge on business analysis.

This course earns you 14 Continuing Development Units to use towards qualification for the IIBA’s CBAP® or CCBA® designations.

Foundational skills you’ll use for the rest of your career

We'll give you the answers to these key questions:

What is the best way to engage with stakeholders?

Map and analyse stakeholders to determine the most effective way to engage and maintain key relationships.

Where do I start in researching and gathering requirements?

Learn how to go about eliciting information from stakeholders using structured interviews.

How can I organise requirements and resolve conflicts?

Model requirements using the Use Case technique, determine the root cause of conflicts and problems and propose new solutions back to your stakeholders.

How do I create a requirements document?

Determine how your document will advance the project, what your audience needs from the document and how to get it approved.

With features like...

Your own team of experts. With you all the way

Every course comes with professional advice and the best support by experienced practioners.

Relevant and pragmatic tuition.

Our trainers are practitioners that have at least ten years hands-on experience in business analysis and project management.

We'll give actionable advice on how to solve problems in your environment and how other businesses have gone about solving similar problems.

Get support that’s personal.

We limit our class sizes to ten delegates so that we’re there to give you the help when you need it.

Come back, it’s free.

We’re serious about grokking business analysis. So if you don’t get it the first time, come back on the next course on us. Read more about our training guarantee.

Course details

Course outline

Hands on and pragmatic, Introduction to Business Analysis will get you up and going covering the following topics:

Requirements analysis

  • How to write a requirement
  • How to model functional requirements using the Use Cases technique
  • How to organise requirements

Requirements elicitation

  • How to choose an information gathering method
  • How to gather information using interviews
  • How to document and confirm gathered information

Stakeholder analysis

  • How to map out the project stakeholders
  • How to deal with problems and issues raised by stakeholders

Requirements management and communication

  • How to draft a business requirements document
  • How to conduct a structured walkthrough
  • How to validate that a solution has met requirements using acceptance criteria

Course Specifications

Class size: 10
Level: Beginner
Stream: Core business analysis skills

Lunches, morning and afternoon refreshments are included. We also cater for special dietary needs.


Includes a comprehensive delegate guide.


No pre-requisites.

Length: 12 hours
Certificate included: Yes